FAQ – Citrix NetScaler

What are the Customization you can offer with Citrix NetScaler Access Gateway?
What are the of Citrix NetScaler versions you can customize?

We can customize all versions of NetScaler that starts from 7.0 to the latest (12.x) versions.

How long a Citrix NetScaler Access Gateway interface customization takes?

For NetScaler logon pages and portal we need 1 week of time for design then 3 days to implement the design in NetScaler Access Gateway logon pages interface. For Web Interface on NetScaler we need 1 week for design and 1 week for customization.

Can your Custom NetScaler Interface installed in multiple appliances?

Yes, the choice is yours. You can place our Custom NetScaler Interface over unlimited number of appliances.

Do your Custom Interface is based on NetScaler portal themes?

We generally don’t work on Portal themes as they are very limited. However if you are specific to go only with Portal themes we can do so. But remember, portal themes are limited so we need to limit our ideas too.

How does your Custom Interface works if I have multiple clients hosted on the one single appliance?

It is so easier to manage using the Responder policy. Each client will have separate index page and logout page that’s it. You just need to write couple of responder policies which is very simple and explained here. We can also setup the responder policies for you in the remote session.

Do you also provide customization on multifactor (2nd authentication) logon screen?

Yes, we can customize your 2nd factor logon screen too. You may use any 3rd party (Azure MFA, Duo or anything else) or default radius authentication for multifactor where we can customize everything based on the limitation by 3rd party. You have to inform during project startup that which 2nd factor you are using. However we don’t mind to help implement it after completion or later time as well.

Do we lose Custom Interface on Appliance Reboot? If so, How to maintain Custom NetScaler Interface persistence over the appliance reboots?

Yes, the appliance by default turns out your interface to default one. To maintain the custom interface persistence on NetScaler appliance reboots you need to follow some additional steps when porting the custom interface on your appliance. Our Install guide usually has steps to do this. We can assist on remote as well. However here is our blog which talks about maintaining custom Interface on NetScaler persistence over the reboots.

Do you offer advanced customization (Custom Features) for NetScaler Access Gateway?

Yes, we love to hear your needs and see the new challenges. We analyze your needs and discuss the possibilities. If Yes, it is possible to bring all features we do for StoreFront or RD Web Access to the NetScaler Login page. Announcements, links, Twitter, Forgot Password are most common features that our customers usually ask for. However it is just simply possible to bring all our custom features as well your new ideasneed is something realistic then we are sure we can offer you that customization. The cost estimation will be provided for your approval which is purely depends on the hours of work we estimate to consume.

Do you provide support for installing your custom StoreFront interface?

Yes, our Remote Install Assistance applies to all interface customers as free of cost. We can support you from remote using web based remote programs.

Do you provide support for installing your custom Citrix NetScaler Interface?

Yes, our Remote Install Assistance applies to all our interface customers at free of cost. We can support you from remote using web based remote programs.

Do you offer any bug fix warranty for your Custom NetScaler interface?

Yes, 90 days of bug fix warranty will be offered with our Custom NetScaler Interface package

Click Here >> to read more about Custom NetScaler Unified Gateway Branding

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