FAQ

FAQ

Frequently asked questions about RD Web Access Themes

What is custom Branding?

Branding does mean to customize the default interface to match your existing web identity or entirely new design but resembles your own interface. Generally to change logo, colors, layout, text and few other interface elements so the interface looks personalized of yours.Click here>> Would like to know more?

What is Advanced Customization?

Branding does mean to customize the default interface to match your existing web identity or entirely new design but resembles your own interface. Generally to change logo, colors, layout, text and few other interface elements so the interface looks personalized of yours.Click here>> Would like to know more?Advanced Customization is something what we can do more than the default interface features. For example you may want to enhance your default Citrix StoreFront interface to have some useful features such as Forgot Password, Forgot Username, announcements, Web Links, a page to download documents or integrate your OWA and few more which we say as advanced customization. You can look here to see some generic and useful Custom Features which we recommend to our customers. However you can always tell us your specific needs which we can convert as features.

Is Advanced Customization possible with all interfaces?

Yes, the advanced customization is possible with most interfaces such as Citrix StoreFront, Citrix NetScaler, MS RD Web Access, MS Outlook Web App, VMware Horizon, Parallels RAS portal, Ericom Connect and most others.

What is your Bug Fix Warranty?

Dart Innovations provides 90 days of bug fix warranty from the day you have installed our custom interface.

Do your custom interfaces are version specific?

Yes, our custom interfaces are version specific. The right version details have to be provided by client at time of project start up.

Do you offer ongoing support?

Yes, our 24/7 support team is ready to help customers any time. There is no ongoing maintenance fee. The support charges are based on your requirement. It is estimated based on the hours of work and calculated with our fixed hourly rate.

What is Remote Install Assistance?

e provide assistance via web based remote programs such as gotomeeting, webex etc during the custom interface installs. Our engineers work with you/your administrators during the installation. Remote install assistance is a support program that we offer at free of cost to our interface customers.

Do we need to share our network/system secure credentials for Remote Install Assistance?

Usually No. We never ask your credentials unless in specific/critical situation. However in such a situation you can create some temporary passwords for us to use for installation purpose. Generally we ask you to login to the systems (IW: SQL Database) and then we proceed our work while you monitoring everything.

Do you provide customization to our specific needs?

Yes, we love to hear your needs and see the new challenges. We analyze your needs and discuss the possibilities. If your need is something realistic then we are sure we can offer you that customization. The cost estimation will be provided for your approval which is purely depends on the hours of work we estimate to consume.

Can we install your Custom Branded Interface in multiple servers/instances/websites?

Yes, it is yours. You only pay us for one interface and it is your own choice to install in any number of servers/instances/websites.

What is your Payment Policy?

Dart Innovations requires 30% in advance to begin a project. The balance can be paid upon the project completion. The mode of payments is detailed below.

What are the mode of payments?

Bank Cheque
Wire Transfer – The wire Transfer fee has to be borne by the client.
Paypal – 5% in addition has to be added by client.

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