FAQ

  • Frequently asked questions about RD Web Access Themes

    • Yes, our RD Web themes are version specific. If you have purchased a theme for RD Web 2012 that will not work in RD Web 2016. However the same theme should be available for RD Web 2016 in our store. You need to make another purchase when you are moving from RD Web 2012 to RD Web 2016 or 2019 etc.

    • No these are quick themes with any CMS available for customization. However you can simply change the graphics (ex: logo, background) by replacing them. Each theme contains instructions for changing logo, background, footer text and few others for your quick customization. This type of customization will take only few minutes for you.
    • Yes, All our themes work with your Multi factor authentication such asdefault RSA, Duo.com, Azure MFA etc. In case if there is an issue in particular MFA screen please contact our support, we will fix it and update the patch for you.
    • Yes, All our themes are responsive by nature. It is committed to keep responsiveness with all browsers including device browsers. You can always post to us in case of any issues on responsiveness and we are committed to fix ASAP.
    • No. If your default RD Web interface works well in a browser then our custom themes do so. We always test our themes in most popular browsers such as IE 9,10,11; Firefox; Safari; Chrome; Edge and Opera. We always committed to fix and update our themes quickly as possible if there any cross browser compatibility issues. Please feel free to post to us in such cases.
    • All our sales are final and we offer NO REFUND. Also, there is no exchange of themes is possible.
    • No. the custom features such as Forgot Password, Announcements, links, etc, are part of our Custom Interface Solutions. We don’t offer any of these features with our ready-made themes. You can read our Custom RD Web Access customization solution to know more about our Premium Branding and Custom Features solutions.
    • Yes. After purchase you can send us an email if you need any additional features such as Forgot Password, Announcements, links etc. We will discuss the cost and provide you customized theme package upon the agreement.
    • Yes. All our themes include the installation guide and tips for quick customization such as changing logo, background, footer text etc. However you can also read our general installation and best practices guide here>>
    • Yes. You can use the theme in any number of instances/servers such as high availability instances, development environments etc. But the theme must be used by one environment (yours or your customer’s) and must not be distributed or sold among your customers.
    • The updates/patches of themes are available under your login. You can see all your purchased themes as well updates around them on your dashboard. That is the reason we force you to register and login before purchase.
    • Generally it is very less. Once we bundled our theme we don’t add features/options into it. However browser compatibility issues are the cases we are generally forced to update our themes. For example if IE 13 is released there may be some browser compatible issue expected and in such case we act immediately to fix those issues and update our themes. We are quick to resolve and make the patches available on our store in such cases.
    • Yes, you will have life time support on your theme. You will have access to your account and download any update related to the theme you purchase. Also if there is any actual bug on the theme reported by you then we are committed to fix and provide you the patch update. There are no charges for fixing bugs as we are aiming to provide bug free themes as always.
      Other than the above support agreement all our services are paid and cost will be discussed upon receiving your support requirement. We also provide support on further customization, exclusive branding, theme installation, add-on custom features and more.
    • All our RD Web quick themes come with 5 popular languages by default. English, German, French, Spanish and Dutch are the 5 language packs come by default. If you need any additional language specific to your region we are committed to offer that. There is no cost for that. You just need to purchase the theme and make your request to us mentioning your Order ID. We will deliver your language patch within 2 days of time.
      Support Email: support@custominterfacesolutions.com

    • The priority way is to use our contact form and then the live chat. All your support queries will be answered within 24 hours of time.
    • No, for now our themes are available only for RDS Web Interfaces. If you are looking to customize your Citrix StoreFront, NetScaler, ADFS, OWA or other interfaces please look at our exclusive Custom Interface branding solutions.