FAQ – Parallels RAS HTML5 Gateway

How long a Parallels RAS HTML5 Gateway customization takes?

It takes 2 weeks in general to customize a Parallels RAS HTML5 Gateway. 1 week for design and 1 week for implementation. If you need some custom features it may take little more time based on your requirements which will be discussed at the start of project.

What are custom features you can implement with Parallels RAS HTML5 Gateway?

The standard features that most companies require are Forgot Password, Forgot Username, Announcements, Web Links, OWA Integrations, Documents, Downloads, Active Directory Info, Client Info, Twitter, RSS, Password Reset by Admin, Create AD Users and few more. However we are ready to hear your specific requirements and convert them as features for you.

I already have a Customized Parallels RAS HTML5 Gateway. I want to add your custom features, is it possible?

Yes, we can add our custom features into your existing Parallels RAS HTML5 Gateway either it has a default look or customized look. Our cost differs based on your customized design and features you need which will be discussed and estimated then.

Do I need SQL in my environment to install your custom Parallels RAS HTML5 Gateway interface?

No, if you are only customizing the look and feel. If you are willing add our custom features then we recommend to go for SQL. You may have a simple SQL Express edition which is good enough. However we have XML based solution which we can offer for the customers those who not like to go for SQL.

Do you provide support for installing your custom Parallels RAS HTML5 Gateway Interface?

Yes, our Remote Install Assistance applies to all our interface customers at free of cost. We can support you from remote using web based remote programs.

Your Custom Parallels RAS HTML5 Gateway interfaces are version specific?

Yes, our custom Parallels RAS HTML5 Gateway Interfaces are version specific.

Do you offer any bug fix warranty for your Custom Parallels RAS HTML5 Gateway?

Yes, a 90 days of bug fix warranty will be offered with our Custom Parallels RAS HTML5 Gateway.

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